Privacy Policy | Jumble Eats

Last updated: September 26, 2026

This Privacy Policy explains how Jumble Eats ("Jumble Eats", "we", "us") collects, uses and protects your information when you use the Jumble Eats mobile app and website to order food for delivery or pickup, track orders, book tables in advance, and scan table codes to order at a restaurant.

1. Who this policy applies to

This policy applies to customers who use the Jumble Eats app and website. It also covers the restaurant apps that run on the Jumble Eats platform, including Grillesta Restro & Cafe. Restaurants listed on Jumble Eats are independent businesses; when you place an order, the restaurant receives the details it needs to prepare and hand over that order.

2. Information we collect

Account details: your name, mobile number (used for OTP login), and email address if you add one.
Location: with your permission, your device location to show restaurants near you, check whether a restaurant delivers to you, and let you set a delivery address.
Delivery addresses: the addresses you save for deliveries.
Orders and bookings: items ordered, order type (delivery, pickup or dine-in), table bookings (date, time, number of guests), the table code you scan, and order history.
Payments: payments are handled by our payment partners. We receive the payment status and a reference ID; we do not store your full card number or UPI PIN.
Device and usage data: device type, app version, push notification token, crash logs and basic usage data used to keep the app working.
Support messages: anything you send us when you contact support.

3. How we use your information

To show nearby restaurants and their menus, and to confirm delivery availability for your address.
To place your order with the restaurant and, for delivery orders, share the delivery address and your contact number with the restaurant and delivery rider.
To show live order tracking and send order, pickup and booking updates.
To link a dine-in order to the table you scanned so the restaurant can serve it.
To process payments, refunds and cancellations.
To provide customer support, prevent fraud and misuse, and meet legal obligations.
To send offers and promotions — only if you have agreed to receive them. You can opt out at any time.

4. Location data

We ask for location permission to find restaurants near you and to check delivery range. Location is used while you use the app for these purposes. You can turn location off in your phone settings at any time and enter your address manually instead; some features, such as "restaurants near me", may then be limited.

5. Cookies on our website

Our website uses essential cookies and local storage to keep the site working (for example, remembering your light or dark theme and your consent choice). With your consent, we may also use your location and send offers. You can change your choice at any time using the Cookie preferences link at the bottom of our home page.

6. Who we share information with

Restaurants you order from or book with, to fulfil your order or reservation.
Delivery riders, who receive your name, delivery address and contact number for the order they deliver.
Service providers such as payment gateways, maps, SMS/OTP and push notification services, and cloud hosting, only as needed to run the service.
Authorities, when required by law.

We do not sell your personal information.

7. How long we keep your information

We keep your account information while your account is active. Order and payment records may be kept for longer where the law requires it (for example, for tax and accounting). When you delete your account, we delete or anonymise your personal information unless we need to keep it for these reasons.

8. Security

Data sent between the app and our servers is encrypted in transit, and access to personal information is limited to the people and services that need it. No system is completely secure, but we work to protect your information and fix issues quickly.

9. Your choices and rights

View and update your profile and saved addresses in the app.
Turn location access and notifications on or off in your phone settings.
Opt out of promotional messages.
Request a copy of your data, a correction, or deletion of your account by writing to support@jumbleeats.com. We aim to respond within 30 days.

10. Children

Jumble Eats is not intended for children under 18. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. When we make important changes, we will let you know in the app or on our website. The "Last updated" date at the top shows when it was last changed.

12. Contact us

For any privacy question or request, contact us at support@jumbleeats.com.